Our Privacy Practices

How We Handle Your Information

At St. Lawrence Psychotherapy and Wellness, your privacy is part of your care. We follow Ontario’s Personal Health Information Protection Act and the standards of our therapists’ professional colleges.

What we collect. Your contact details, the reasons you’re seeking support, relevant health history, session notes, appointment history, and billing and insurance information. If you contact us through our website, we collect only what you choose to send.

How we use it. To provide your care, keep the records our colleges require, book appointments, process payments and insurance claims, improve our services, and meet our legal obligations.

How we protect it. Records are kept in Jane, a secure practice management system, with individual logins, two step verification and access limited to the people involved in your care. Everyone who works at the clinic signs a confidentiality agreement and receives privacy training. Outside service providers that handle your information for us do so under written agreements that require them to protect it. If you choose to allow it, some therapists use Jane’s AI Scribe to help draft notes; this is always optional.

When we share it. We share your information outside the clinic only with your permission, or where the law requires or allows it, such as to protect someone from serious harm, to report a child at risk, or in response to a court order. We never sell your information or use it for marketing.

How long we keep it. Records are kept for 10 years after our last contact, or 10 years after a client’s 18th birthday, whichever is later, and then securely destroyed. Website inquiries from people who don’t become clients are deleted after 90 days.

Your Rights and How to Reach Us

You have the right to:

• see and get a copy of your record
• ask us to correct information you believe is inaccurate or incomplete
• decide who we share your information with, and change or withdraw your consent at any time
• ask questions about our privacy practices and make a complaint

Our Privacy Officer handles requests for records, corrections, questions and concerns:

Meredith Armstrong, MSW, RSW, Privacy Officer
St. Lawrence Psychotherapy and Wellness
309 Park St #102, Brockville, ON K6V 6E5
Phone: (613) 213-8076
Email: Click to reveal email

We respond to requests for records and corrections within 30 days.

Information and Privacy Commissioner of Ontario. If you have a concern about how we’ve handled your information, you have the right to complain to the Commissioner:

2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Toronto area: 416-326-3333
Toll free: 1-800-387-0073
www.ipc.on.ca

You can also raise a concern about a clinician’s conduct with their regulatory college: the Ontario College of Social Workers and Social Service Workers or the College of Registered Psychotherapists of Ontario.

Raising a question or complaint will never affect your care.

This Website

This part covers what happens on stlawrencetherapy.com itself.

Contact forms

The Free Consultation and General Inquiry forms on our contact page ask for your name, email address and phone number. The consultation form also asks which therapist you would prefer, if any, how you would like us to contact you, and what brings you to us, as a short list of boxes you can tick. Both have a box for a short note. Please don’t include detailed health information there.

When you send a form, it is emailed to the clinic and a confirmation is emailed to you. The website does not keep a copy. These emails are sent through Amazon Web Services in the United States, and the clinic’s mailbox is provided by Google, so your message may be processed and stored outside Canada.

Spam protection

The forms use Cloudflare Turnstile to tell people from automated spam. To do this, Cloudflare receives technical details about your browser and device, including your IP address.

Analytics

We use Google Analytics to see how the site is used: which pages are visited, the kind of device, and the general area visitors are in. It sets cookies in your browser. Its advertising features are switched off, and nothing you type into a form is sent to it. We count taps on our phone, text, email, booking and directions links, and how many forms are sent, without their contents.

If your browser sends a Global Privacy Control signal, Google Analytics stays off. For visitors in Quebec, it sets cookies only after you choose OK on the notice.

We also use Cloudflare Web Analytics, which counts visits and measures page speed without cookies.

Hosting

The site is hosted by Cloudflare, which handles the technical details any website needs to deliver a page, such as your IP address. The footer credit loads from jsDelivr and thebomb.ca, which receive the same details.

Booking

Online booking and the client portal are provided by Jane. When you follow a booking link you leave this website, and Jane’s privacy notice applies alongside the practices described above.